Services

GROUND TRANSPORTATION

COURIER

MSA Global Export boasts an impeccable track record of providing expedited courier services throughout Ontario with an experienced, dedicated fleet of over ninety (90) bikes, cars, vans, trucks, and tractor trailers.

Our user-friendly online order-taking software resides at www.msaglobalexport.com and allows our clients to process, ship, and track orders with a few simple keystrokes.  Every step of the process is updated in real-time, from the second the driver picks-up the shipment right through to the Proof of Delivery (POD).

We pride ourselves on being able to offer a wide variety of guaranteed services to accommodate your local delivery needs. Whatever service you choose, you can rest assured that we will get it there within the time frame specified or you don’t pay. We have a wide range of vehicles, including, cars, vans and trucks that can accommodate all of your needs, no matter how complex.

DEDICATED FLEET

We have created innovative solutions to stay within budgetary guidelines while increasing service levels by introducing our Dedicated Fleet option. This option provides you with a fleet of vehicles that work exclusively for you. We also provide an in-house dispatch service that virtually takes over your logistics functions, coordinates all deliveries, billing, charge-backs, etc.

NORTH AMERICA WIDE TRUCKING

Our agency network stretches right across North America. We have the ability to move your freight anywhere within North America. From full tractor-trailer loads to a single skid, it doesn’t really matter how large or complex your specific requirements may be.

We run a fleet of five-ton trucks, flat beds, tractors and trailers to facilitate any large shipment requirements.  Each vehicle is equipped with a GPS tracking device so we know exactly where your shipment is as all times.

We offer full surface logistics and transportation are provided throughout North America as a cost-effective alternative.  A list of the services we provide include:

  • Expedited deliveries throughout Ontario
  • FTL (Full Truck Load)
  • LTL (Less than Truck Load)
  • Refrigerated and Heated Equipment
  • Flat-bed movements
  • Team Delivery Options
  • Dedicated Fleet Options
  • Individual Skid Deliveries
  • Cross-Docking Services

Our industry knowledge and flexibility allows us to facilitate any of your specific requirements, large or small.

NEXT FLIGHT OUT

CRITICAL SHIPMENT SPECIALIST

When it comes to saving a life, fast is never fast enough!

Our NFO (Next Flight Out) Team has over fifteen (15) years experience in the expedited, safe and secure transportation of highly sensitive, time critical shipments to any destination around the world. At the same time, maintaining the integrity of your aircraft parts and keeping the chain of custody intact is just as critical as speed of delivery.

Our areas of expertise include:

  • Biopharmaceutical – (Live organs, blood tissues, and blood for transplant)
  • Aerospace – (A.O.G. parts and material)
  • Entertainment – (Movie production / Film / Videos / Props)
  • Automotive – (Auto parts)

With Next Flight Out (NFO), our expedient shipping solution, you get it all. Your deliveries are picked up within 60 minutes of your call — any time of the day or night, 365 days a year. Our long-standing partnerships with all major airlines around the world gives you access to the most optimal routes. This ensures that your shipments get on the next available flight without delay and that they also receive specialized handling as needed, even for Dangerous Goods.

Beyond this, each shipment is managed, monitored and tracked individually and never consolidated with others, unless requested. Our operations team is in constant communication with all drivers and service partners until your critical shipment reaches the intended recipient, giving you real-time status information by web, phone, fax, email or text so you have piece of mind knowing that the chain of custody is never compromised.

HVAC AND BUILDER TANK SPECIALIST

We are the industry leader in the white glove delivery of water tanks, air-conditioners and furnaces direct to the consumer.

We provide complete logistic and delivery solution from initial pick-up, warehousing and inventory, to delivery into the home.

We handle over 250,000 units a year and our inventory accuracy is over 99.6% and damages are under 1%.

We can either house the product in one of our facilities or we can offer you a Facilties Management Option where we provide the staff and equipment to run your warehouse facility.

We visually check each shipment for damage before receiving and use a combination of clamp truck, and dollies (manual) to off load. Extreme care is taken to ensure no damages occur. We conduct inventory circle counts weekly and provide you with an update inventory count. We will also arrange appointment deliveries on your behalf so the entire process is seamless on your side.

RECEIPT, HANDLING, STAGING AND STORAGE

We have been responsible for every aspect of the logistics process from storage, receiving, inspection, inventory, staging and delivery. Our success thus far has been attributed to our quality control processes. Every single unit received is inspected thoroughly prior to entering the facility. MSA Global Export Messenger used its logistics knowledge to set up warehouses at the onset of each distribution centre. The equipment is stocked based on locations that are directly applicable in within your database. The equipment is stored based on its characteristics, density and volume.

RECEIVING

Each product is counted, labeled and scanned (if applicable), manifested, finalized and then put away to its location. We try at best to facilitate the first in first out process. Units are offloaded by clamp truck, fork truck, or by hand, to a staging area. Receiving straight from the truck to a location does not happen due to quality checks so a double handling will always occur.

QUALITY ASSURANCE

Over the past several years MSA Global Export Messenger has encounter numerous supplier damages prior to the product being received within the HVAC industry. The level of product knowledge, awareness and attention to detail at this point of the supply chain is critical. To date MSA Global Export Messenger and its existing customers have suffered no financial setback from this and more importantly, no customers were negatively affected! A cycle count process can occur whenever you dictate it.

Since our inception, we have had a perfect water heater count with an existing client and a 98% rating for HVAC cycle counts.

STAGING OF ORDERS

This functionality is critical, as it needs to be oriented with knowledge and attention. MSA Global Export Messenger strongly believes there cannot be a separation between the distribution centre company and the delivery company. The marriage of these two into one outsourced vendor is paramount for the HVAC operation to run successfully. If the units are picked and staged by a separate company, then re-inspections have to happen every morning causing delivery delays. Response time for delivery issues, incorrect addresses, no one on site, etc, will take longer due to this separation. Rapport with the customers, builders and contractors will not be as strong because there will not be one point of contact for all issues.

ORDER PROCESSING AND COMMUNICATION

This aspect of the business is really under valued and ties in all of the operations that make the entire process run smoothly. Communication from all levels and departments can happen 7 days a week, up to 12 hours a day. This creates minimal downtime for all aspects of operations as we know it today because MSA Global Export Messenger is running the reports, communicating to clerks, supervisors, managers, directors, builders, installers, field staff, etc about opportunities that happened each and every day. This element of communication goes unnoticed and a monetary value can’t be put on it.

WAREHOUSING AND LOGISTICS

Not only are our drivers an extension of your organization, our warehouse facility is to. We take great pride in providing our clients a full service solution for the efficient and timely handling and distribution of their product. Our customer’s high standards and expectations are the benchmark by which we measure our success.

Customized turnkey solutions; aggressive and creative cost reductions; and continuous technological improvements are what make us a cut above the rest!

VALUE-ADDED BENEFITS

The task of managing warehousing capacity, inventory cycles, order processing, and final distribution becomes an opportunity to maximize efficiencies. We pride ourselves on offering cost effective, value-added customized solutions to suit your needs.

  • Real-time inventory balances and back-order status make it easy for you to fulfill orders and manage returns.
  • The ability to effectively track inventories, trace orders, review all warehouse transactions, and obtain the final delivery status of your order.
  • Flexible, operation allows complete customization of any processing and/or handling concerns.
  • Detailed management reports include: stock status, out of stock reports, sales history by part number or customer, daily completed and shipping orders, just to name a few.
  • Specialized services include parts handling, labeling, consolidation of merchandise and customized order-processing.
  • Clean, secure facility monitored by interior and exterior closed-circuit cameras.
  • Complete transportation solutions to ensure prompt and secure delivery.
  • Our pallet control and return system.

ELECTRONIC TRACKING & FULFILLMENT

THE POSSIBILITIES

Imagine having real-time dispatching to a driver’s mobile device, real-time tracking of pickups and deliveries and electronic PODs for improved customer service.

It’s real and MSA Global Export Messenger offers it to all our customers! Contact us today to find out what is possible and how we deliver the world to you.

FEATURES

  • Easy to use software
  • Place orders
  • Track shipments
  • Print waybills
  • Generate reports with a few simple keystrokes
  • Real time tracking
  • Proof of delivery retrieval
  • Web interface and dedicated software
  • Compatible with all devices

SCREENSHOTS

RAIL INTERMODAL

SAVE YOUR MONEY. SAVE OUR ENVIRONMENT.

Providing your delivery timelines are flexible, intermodal can provide substantial savings for long-hauls. Intermodal uses a hybrid approach of trucking and rail. Your goods are transported using containers that can be efficiently transferred between these transportation methods and dispatched using the quickest most cost effective routes. Through our extensive testing, we have the best routes worked out and ready so your goods get delivered.

Less than 6-times the emmissions. Over $1K in fuel savings on containers sent coast-to-coast.

Imagine shipping 400 kilos on a single litre of fuel. It is possible. Using intermodal is a no-brainer when it comes to chosing which transportation method is best suited to moving goods within North America. There are many other benefits:

  • Access to all major Canadian cities
  • Access to 75% of major American cities
  • Access to Mexico
  • Door-to-door service
  • Quick transit times
  • Highly reliable delivery
  • Real-time status updates
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